### General Questions
What is Theoxerise?
Theoxerise is your go-to destination for high-quality lifestyle products and daily essentials designed to elevate your everyday routine.
How can I contact customer support?
You can reach our team anytime via email at support@theoxerise.com or through our Contact Us page. We aim to respond within 24 to 48 hours.
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### Orders & Shipping
How long does shipping take?
Standard shipping typically takes 3 to 7 business days depending on your location. International shipping times vary based on destination customs.
Do you offer free shipping?
Yes! We offer free standard shipping on eligible orders. Check our promotional banner at the top of the store for current minimum order details.
How do I track my order?
Once your order ships, you’ll receive a confirmation email containing a tracking link to follow your package in real-time.
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### Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition that you received them.
How do I start a return?
To initiate a return, please contact customer support with your order number and reason for return. We will guide you through the step-by-step process.
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### Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. Our website uses encrypted SSL technology to protect your personal information and ensure safe transactions.